BizZoBlog

thoughts, links and comments on running an enterprise

Archive for the ‘customer service’ Category

Customer service at the kiosk

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“You can tell a lot about an organization by looking at its customer experience. Digital user interfaces like websites and kiosks are especially telling, because they combine many aspects of the company – marketing, technology, branding”

An interesting article regarding airline kiosks.

via goodexperience.com

Written by bizzoblog

March 28, 2007 at 8:43 am

Posted in customer service

The Best and Worst Companies for Call Center Service

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The Best and Worst Companies for Call Center Service:
angrycaller.gif

Call Centers get kudos or raspberries. Check the ten best list to see who they are and make a mental note of it, but read the ten worst for the horror stories. Have you heard about the woman who complained about her billing and then got mail addressed to “Bitch Dog”? Or the guy who had to threaten murder to get his service disconnected? And which company asks for your social security number before they will speak to you? Outsourcing and automation aren’t the problem, its the people who design and implement the systems. What companies have you had the best and worst luck getting call center service from?

Written by bizzoblog

January 29, 2007 at 11:03 pm

Posted in customer service, isms