thoughts, links and comments on running an enterprise

Customer service at the kiosk

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“You can tell a lot about an organization by looking at its customer experience. Digital user interfaces like websites and kiosks are especially telling, because they combine many aspects of the company – marketing, technology, branding”

An interesting article regarding airline kiosks.



Written by bizzoblog

March 28, 2007 at 8:43 am

Posted in customer service

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