BizZoBlog

thoughts, links and comments on running an enterprise

Archive for January 2007

The Best and Worst Companies for Call Center Service

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The Best and Worst Companies for Call Center Service:
angrycaller.gif

Call Centers get kudos or raspberries. Check the ten best list to see who they are and make a mental note of it, but read the ten worst for the horror stories. Have you heard about the woman who complained about her billing and then got mail addressed to “Bitch Dog”? Or the guy who had to threaten murder to get his service disconnected? And which company asks for your social security number before they will speak to you? Outsourcing and automation aren’t the problem, its the people who design and implement the systems. What companies have you had the best and worst luck getting call center service from?

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Written by bizzoblog

January 29, 2007 at 11:03 pm

Posted in customer service, isms

Free small-business podcasts from the SBA

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Written by bizzoblog

January 29, 2007 at 10:09 pm

Posted in the buzz

begin . . .

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01/11/07

Written by bizzoblog

January 13, 2007 at 1:58 am

Posted in admin

Uganda’s phone-charging station

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Uganda’s phone-charging station:
Cory Doctorow:

Nice Cool Tools piece about Uganda’s phone-charging entrepreneurs:

Uganda is a country coping with a severe energy crisis resulting in frequent power cuts. In addition, access to mains electricity in rural locations is limited. Given that mobile phones require power, and access to power can be unpredictable – how do people keep their mobile phones and other electrical devices charged? Last July a Nokia research team travelled to Uganda and explored this issue as part of a more in-depth study into shared phone use.

There are two forms of mobile phone battery charging services in Kampala – either offered as an additional service by phone kiosk operators or as a stand alone service. It costs 500 Ugandan Shillings (0.2 Euro) to have a battery recharged similar to the price of 2 or 3 phone calls. Whist both services appear to thrive there are a number of barriers to use: customers cannot use their phone whilst the battery is being charged; the customer risks, or perceives the risk that their battery being swapped for an inferior one; a perceived risk of phone theft – signs that suggest service providers are not responsible for loss or theft are evident.

Link

Written by bizzoblog

January 12, 2007 at 10:38 pm

The appeal of quasi-uniqueness

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Happy packaging of Z.VEX guitar stompboxes:
Mark Frauenfelder:

Picture 1-40

Z.VEX makes a wide range of effects boxes for musicians. I love their bright and colorful enclosures. The boxes not only look neat, they do neat stuff. Check out the Theraminesque Wah Probe video. Link (Thanks, Robyn!)

Previously on Boing Boing:

• Amazing gallery of birth-control-pill packaging Link

• Unfortunately suggestive food packaging Link

• Dime-store packaging gallery Link

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Written by bizzoblog

January 12, 2007 at 10:33 pm